Comments and Feedback

Patient Comments, Suggestions and Feedback

We always welcome feedback from our patients about our service. It is encouraging to receive compliments but equally important that we learn from all of your experiences to help us make improvements where necessary.

There are several ways that you can provide us with feedback and they are detailed below:

• 1. The Comments Box - On the reception desk in the surgery is a post box and a supply of Patient Feedback Forms. Please complete the form and deposit it in the Comments Box.
• 2. Feedback Page on this Website - Our surgery website has a Patient Feedback form at the foot of the Contact Us page. You can use this form to contact various people and departments over the internet.
• 3. Write to our Practice Manager - Our Practice Manager is always happy to receive your thoughts and comments through Royal or electronic mail. The addresses are:

The Practice Manager
Testvale Surgery
12 Salisbury Road
Totton
Southampton
Hampshire
SO40 3PY

This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Complaints Procedure

Complaints Procedure

If you have any concerns about any aspect of our service, please let us know. Your GP, our practice manager or our reception staff will be happy to help.

In most cases, concerns can be resolved quite easily. However, if you feel we have not dealt with the issues you have raised as you would wish, you can write to the Complaints Manager at Hampshire Primary Care Trust (PCT).

Contacting the Hampshire PCT

Hampshire PCT,
Omega House,
112 Southampton Road,
Eastleigh,
Hampshire,
SO50 5PB

Tel: 02380 627444
Fax: 02380 644789
Email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Website: http://www.hampshirepct.nhs.uk/

PALS (Patient Advice and Liaison Service)

The PCT also operates a Patient Advice and Liaison Service (PALS) which can often help resolve any problems before they become formal complaints. You can talk to PALS who provide confidential advice and support to patients, families and their carers, and can provide information on the NHS and health related matters. Here are the contact details for your local PALS team:

Contacting South West Hampshire PALS

Patient Advice & Liaison Service
South West Hampshire PCTs
8 Sterne Road
Tatchbury Mount
Calmore
Southampton
Hampshire
SO40 2RZ

Tel: 02380 874545
Website: http://www.pals.nhs.uk
Open Monday to Friday: 09:00 To: 17:00

Having Your Say

Having Your Say

There are many ways that our patients can be a part of the developments and improvements that we are undertaking all the time.

From using the comments box or website feedback to give us your suggestions and thoughts to becoming a member of The Friends of Testvale, to contributing to the PCT LINks. All are excellent ways to voice your opinions and have your say in the way we develop for the future.

You can help us to improve our services by using the feedback channels detailed above or by contacting either the Friends of Testvale or Hampshire PCT LINks, their contact details are as follows:

The Friends of Testvale Surgery

Friends of Testvale Surgery (FOTS)
Testvale Surgery
12 Salisbury Road
Totton
Southampton
Hampshire
SO40 3PY

Tel: 02380 866990
email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it
Web: http://www.testvalesurgery.co.uk

Hampshire PCT Local involvement networks (LINks)

Local involvement networks (LINks) allows patients to be involved in decisions about their care and lets communities be involved in their local health service.

Lead: Deborah Upham

Tel: 02380 627431