Role of reception
First Point Of Contact:
Our receptionists are usually the first point of contact and are here to help you.
They have a lot of information to hand and in most cases will be able to help with your enquiry, ensuring you see the most appropriate clinician.
Nonetheless, it is your right to request to talk only to the doctor. Anything that is discussed with the receptionists or any other member of the team is treated in strict confidence.
Courtesy and Privacy
Courtesy
You have a right to be treated courteously, and our receptionists also have a right to be treated courteously by you.
We can offer a degree of privacy at a separate room if your enquiry is sensitive.
Please respect the privacy of other patients by standing well back from the reception desk until your turn.
Unacceptable Behaviour
Zero Tolerance:
This practice supports the Government's NHS Zero Tolerance Zone Campaign.
Violence and abuse is a groiwing concern. GPs and their staff have the right to care for other without fear of being attacked or abused.
Violent patients will be reported to the police and struck-off the GPs list.
We ask that you treat your GP and practice staff properly - without resorting to violence or abuse.
More information can be found at www.nhs.uk/zerotolerance.
We make every effort to ensure that the information provided is correct and up-to-date. If you notice anything that may be incorrect or no longer relevant, please let us know and we will correct the error.
